IOBeauty Market Support Page

FAQs

Payments Options

What forms of payment do you accept?

Coupons

Can I combine coupons

Shipping

How soon after I purchase will my item be shipped?

What shipping service do you use?

Do you offer international shipping?

Is shipping Free?

What is the cost to ship to Canada?

How can I track my order?

My product arrived damaged. What do I do?

Returns & Exchanges

Can I return my merchandise?

Are there items I cannot return?

Who is responsible for shipping payment for returns?

Can I exchange an item?

Refunds

How do I initiate a refund?

When will my refund be issued?

I haven't received my refund. What should I do?

Are sale items refundable?

Can I get a partial refund?

Can I receive credit for a gift item?